Frequently Asked Questions

FitShyft is a virtual fitness program program that combines personal training, Zumba and Pilates into a fitness routine women can keep up with. Members work out one-on-one with a personal trainer  over Zoom throughout the week and have access to live Zumba and Pilates classes for additional workouts between personal training sessions. 

Personal training sessions are typically 30 minutes. Sessions may be extended up to 45 minutes when additional time is needed between exercises or equipment. Zumba and Pilates classes are 30 minutes. 

Personal training sessions are available seven days a week. During sign-up, we'll match you with a trainer whose availability fits your schedule. Once you're matched, you'll work with the same trainer each week at a recurring day and time that works for both of you.

Your first session will typically be scheduled within a few days of signing up. Once you're matched with a trainer, you'll receive your recurring session schedule and can begin working toward your fitness goals.

Your trainer will design workouts around the equipment you have access to—whether that's dumbbells, kettlebells, resistance bands, a medicine ball, fitness machines or just your body weight. We recommend having at least an exercise mat  to get started. 

Please ensure you have a stable internet connection, a phone, tablet, or computer with a camera, and enough space to move safely. 

Yes. Every personal training session is conducted live over Zoom with your own trainer, who provides real-time coaching, feedback, motivation, and exercise modifications throughout your workout.

Yes! Sign up for our FitTrial membership and enjoy two free personal training sessions, plus 14 days of unlimited live Zumba and Pilates classes. 

During sign-up, we'll match you with a trainer based on your goals, fitness level, schedule, and preferences, including your preference for a male or female trainer. If you'd like to change trainers at any time, simply contact us and we'll assign you to another trainer.

Absolutely! Our FitPass Membership is designed for members who only want access to our live Zumba and Pilates classes. Join as many scheduled classes as you'd like each month. 

If you’re unable to attend a session, please notify us as soon as possible. We’ll work with you to reschedule based on availability.

Yes. All Zumba and Pilates classes are taught live over Zoom. You can join from anywhere or work out to the recording later if you can't attend live.

Your safety is our priority. Before you begin, we'll ask about any injuries, medical conditions, or physical limitations. Your trainer will modify exercises to match your needs and fitness level so you can work out safely and confidently. If you're recovering from an injury or have a medical condition, we recommend consulting your healthcare provider before starting any exercise program.

No problem. All Zumba and Pilates classes are recorded and uploaded later that day, so you can work out to the recording whenever it's convenient.

Yes. Memberships renew monthly until canceled. You can manage your membership in your FitShyft account at any time.

You can upgrade, downgrade, or cancel your membership anytime through your FitShyft account. If you need assistance, our team is happy to help. Just contact us.

We accept all major credit and debit cards. Payments are processed securely through Stripe. FitShyft does not store your card information.

Early Bird Pricing is a limited-time discount for new FitSyft members. Sign up while the offer is available and receive the discounted monthly rate for your first 12 months of membership. After 12 months, your membership will renew at the regular rate.  

You can cancel anytime.

We're always looking for passionate fitness professionals in Brasil to join our team. Applicants must hold a bachelor's degree in Physical Education, be legally qualified to practice in Brazil, and demonstrate strong English communication skills. To apply, email your resume and certifications to careers@fitshyft.com.